Welcome to our FAQ page! At Pillowfort Shop, we’re dedicated to creating magical, safe, and delightful spaces for children. Based on our enchanting collections and policies, we’ve compiled answers to common questions to make your experience as seamless as possible. If you don’t find what you’re looking for, feel free to reach out to our friendly support team at [email protected].

Product Questions

What types of products do you offer?
We specialize in a wide range of high-quality, safety-first items for children’s spaces, including Baby Bedding, Baby Towels & Washcloths, Kids’ Bedding, Kids’ Beds & Headboards, Kids’ Bookcases, Kids’ Chairs & Seating, Kids’ Curtains & Shades, Kids’ Decor, and more. Our products are designed to inspire imagination and create cozy, dreamy environments for your little ones.
Are your products safe for children?
Absolutely! Safety is our top priority. All our items, from bedding to furniture, are made with high-quality, non-toxic materials and adhere to strict safety standards. We focus on durability and enchantment to ensure every product is both fun and secure for your child’s adventures.
Do you have themed collections, like dinosaur or unicorn items?
Yes! We offer a variety of themed products, such as dinosaur-themed bedding and unicorn hooded towels, to spark creativity and joy in every child’s room. Explore our collections to find the perfect match for your little dreamer’s personality.

Shipping and Delivery

What are your shipping options and costs?
We offer two reliable shipping methods to suit your needs:
  • Standard Shipping: Costs $12.95 and uses trusted carriers like DHL or FedEx. Your order arrives within 10-15 days after shipping.
  • Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 days after shipping, making it an eco-friendly and budget-friendly choice.
All orders are processed within 1-2 business days after payment confirmation.
Where do you ship to?
We proudly serve customers globally, but due to logistical constraints, we currently do not ship to Asia and some remote regions. If you’re unsure about your location, contact us for assistance.
How long does delivery take?
After processing (1-2 business days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. We work hard to get your child’s new favorites to you as quickly as possible!

Payment Methods

What payment methods do you accept?
To ensure a smooth and secure shopping experience, we accept Visa, MasterCard, JCB, and PayPal. All transactions are protected, so you can shop with confidence.
Is my payment information secure?
Yes, we use advanced security measures to protect your data. You can focus on picking out the perfect items without worries about your personal information.

Returns and Exchanges

What is your return policy?
Your satisfaction is our priority! You can return items within 15 days of receiving your order, as long as they are in original condition. To start a return, email us at [email protected], and our team will guide you through the hassle-free process.
Are there any items that cannot be returned?
Generally, all products can be returned if they’re unused and in original packaging. For specific details, please check our return policy or contact customer service.

Account and Support

How can I contact customer service?
We’re here to help! Reach us at [email protected] for any questions about orders, products, or support. Our team is dedicated to making your experience magical.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account might make future purchases faster and allow you to track orders easily.

Thank you for choosing Pillowfort Shop—where dreams meet design in every child’s space! We’re honored to be part of your journey in creating a magical home for your little ones. Happy shopping!

Pillowfort Shop
3348 Fort Street, Seattle, US 98119
Email: [email protected] | Website: nurserysaleshop.com