At Pillowfort Shop, we’re committed to creating magical experiences for your little ones. Just as we carefully craft our dinosaur-themed bedding and unicorn hooded towels, we want every aspect of your shopping journey to be delightful. If something isn’t quite right with your order, our friendly returns process is here to help!

🦄 Our Return Policy

We happily accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:

  • In its original condition
  • Unused and unwashed
  • In the original packaging with all tags attached

🚫 Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Bath & Potty items (for hygiene reasons)
  • Bath Towels & Washcloths (once opened)

These exceptions help us maintain the highest standards of cleanliness and safety for all our little customers.

📦 How to Return an Item

1 Contact Our Magical Helpers
Email us at [email protected] within 15 days of receiving your order. Use our template below to make the process extra easy!

2 Wait for Instructions
Our customer service team will respond within 1-2 business days with return authorization and shipping instructions.

3 Package Your Item
Carefully pack the item in its original packaging, include all tags and accessories.

4 Ship Your Return
Send your package to:
Pillowfort Shop Returns
3348 Fort Street
Seattle, US 98119

💌 Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Hello Pillowfort Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Product Name: [Name of Product]
Reason for Return: [Please describe why you’re returning]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please send me instructions on how to proceed.

Thank you,
[Your Name]

💰 Refunds & Processing Time

Once we receive your return:

  • We will inspect the item within 2-3 business days
  • Refunds will be processed to your original payment method
  • You should see the refund in your account within 5-10 business days

Refund Methods:

  • Credit/Debit Card (Visa, MasterCard, JCB) – refunded to original card
  • PayPal – refunded to your PayPal account

🔄 Exchanges

Need a different size, color, or product? We’d be happy to help!

  • Exchanges are subject to product availability
  • We’ll cover return shipping for defective or incorrect items
  • For size/color exchanges, standard shipping fees apply

📞 Need Magical Assistance?

Our friendly customer service team is here to make your returns experience as magical as our products!

Email: [email protected]
Response Time: 1-2 business days
Address: 3348 Fort Street, Seattle, US 98119

Thank you for choosing Pillowfort Shop to add a little magic to your child’s world! We’re here to ensure every part of your experience is as wonderful as our products.