🚚 Shipping Information

At Pillowfort Shop, we’re dedicated to bringing magical products to your doorstep as quickly and safely as possible!

Order Processing

⏱️ All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Best for faster delivery
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • Perfect for budget-conscious magical shoppers!

🌍 Shipping Areas: We ship worldwide! (Excluding some Asian countries and remote areas)

🦄 Our Magical Return Policy

We want every aspect of your Pillowfort experience to be as delightful as our dinosaur bedding and unicorn towels! If something isn’t quite right, our friendly return process is here to help.

Return Window

We happily accept returns and exchanges within 15 days of your receipt of items.

Return Eligibility

To be eligible for a return, your item must be:

  • In its original condition
  • Unused and unwashed
  • In the original packaging with all tags attached

🚫 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bath & Potty items (for hygiene reasons)
  • Bath Towels & Washcloths (once opened)

These exceptions help us maintain the highest standards of cleanliness and safety for all our little customers.

📦 How to Return an Item

Follow these simple steps for a magical return experience:

Step 1: Contact Our Magical Helpers

Email us at [email protected] within 15 days of receiving your order. Use our template below to make the process extra easy!

Step 2: Wait for Instructions

Our customer service team will respond within 1-2 business days with return authorization and shipping instructions.

Step 3: Package Your Item

Carefully pack the item in its original packaging, including all tags and accessories.

Step 4: Ship Your Return

Send your package to:

Pillowfort Shop Returns
3348 Fort Street
Seattle, US 98119

💌 Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:
Hello Pillowfort Shop Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Name of Product]
Reason for Return: [Please describe why you’re returning]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please send me instructions on how to proceed.

Thank you,
[Your Name]

💰 Refunds & Processing

Refund Timeline

Once we receive your return:

  • We will inspect the item within 2-3 business days
  • Refunds will be processed to your original payment method
  • You should see the refund in your account within 5-10 business days

Refund Methods

  • Credit/Debit Card (Visa, MasterCard, JCB) – refunded to original card
  • PayPal – refunded to your PayPal account

🔄 Exchanges

Need a different size, color, or product? We’d be happy to help!

  • Exchanges are subject to product availability
  • We’ll cover return shipping for defective or incorrect items
  • For size/color exchanges, standard shipping fees apply

📞 Need Magical Assistance?

Our friendly customer service team is here to make your returns experience as magical as our products!

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Address: 3348 Fort Street, Seattle, US 98119

Thank you for choosing Pillowfort Shop to add a little magic to your child’s world! We’re here to ensure every part of your experience is as wonderful as our products.