Welcome to Pillowfort Shop! We’re so excited to help you create a magical world for your little ones. Please read these terms carefully before placing your order.

1. Our Magical Agreement

By accessing our website and making purchases, you agree to these terms and our privacy policy. We reserve the right to update these terms to make your experience even more magical!

2. User Responsibilities & Account Magic

Your Magical Duties:

  • Provide accurate and complete information when creating an account
  • Keep your login details secure and confidential
  • Use our website only for lawful purposes
  • Be at least 18 years old to make purchases
  • Provide a safe and accessible delivery address

💫 Magical Note: You’re responsible for all activities under your account. Let us know immediately if you suspect any unauthorized use!

3. Product Enchantment & Descriptions

What We Promise:

  • High-quality children’s products designed with love and care
  • Accurate product descriptions and images
  • Age-appropriate and safety-conscious designs
  • Compliance with relevant safety standards

Important Limitations:

  • Colors may vary slightly due to screen settings
  • Product dimensions are approximate
  • Some assembly may be required for furniture items
  • Always supervise children with our products

4. Order & Payment Spells

Placing Your Order:

  • All orders are subject to product availability
  • We process orders within 1-2 business days
  • Order confirmation doesn’t guarantee final acceptance
  • We may cancel orders for pricing errors or stock issues

Payment Magic:

  • We accept: Visa, MasterCard, JCB, and PayPal
  • Payment is processed securely at time of order
  • Prices are in US dollars unless specified
  • You’re responsible for any applicable taxes

5. Shipping & Delivery Adventures

Our Shipping Options:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days
  • Free Shipping (orders over $50): EMS, 15-25 business days

Delivery Details:

  • We ship worldwide (excluding some Asian countries and remote areas)
  • Delivery times are estimates, not guarantees
  • You’re responsible for providing correct shipping information
  • Additional customs fees may apply for international orders

6. Return & Refund Magic

Our Return Policy:

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with tags
  • Contact us at [email protected] to initiate returns

Non-Returnable Items:

  • Bath & Potty items (hygiene reasons)
  • Bath Towels & Washcloths (once opened)

Refund Process:

  • Inspection within 2-3 business days of receipt
  • Refund to original payment method within 5-10 business days
  • Return shipping costs are customer’s responsibility

7. Intellectual Property Enchantments

Our Creative Magic:

  • All website content, designs, and logos are our property
  • You may not copy, modify, or distribute our content
  • Product designs are protected by copyright
  • Pillowfort Shop is our registered trademark

🦄 Creative Note: We put lots of love into our designs! Please respect our creative magic and don’t copy our ideas.

8. Limitation of Liability

Our Responsibility:

  • We’re not liable for incidental or consequential damages
  • Maximum liability is limited to your purchase amount
  • We’re not responsible for delivery delays beyond our control
  • Products are for personal, non-commercial use

Your Responsibility:

  • Proper use and supervision of products
  • Following product care instructions
  • Age-appropriate product selection
  • Regular safety checks of products

9. Governing Law & Dispute Resolution

These terms are governed by the laws of Washington State. Any disputes will be resolved in Seattle courts. We always prefer friendly resolution first!

10. Contact Our Magical Helpers

We’re here to make your experience wonderful!

  • Email: [email protected]
  • Response Time: 1-2 business days
  • Address: 3348 Fort Street, Seattle, US 98119

Thank you for choosing Pillowfort Shop! We’re committed to making every part of your experience as magical as our products. These terms help us maintain the high standards of quality and service that your family deserves.